Trainings

We provide extensive training for the call center agents, which is spread over 2-4 weeks, 6hours a days, 5 days a week according to the client demand/requirement and has been divided into four parts. The first segment is accent neutralization, second part consists of telephone skills, customer service, address verification, sales training & techniques and the third part comprises of product knowledge and finally the mock call session for the final assessment of the agent.

Working in coordination with the quality assurance department, hands on training is also provided to the agents when ever required.